Alexey Ryzhkov: Hello, my name is Alexey, please let me know how can I help you today?
you: Hello
you: I have a problem about the "30 days money back guarantee". I've sent a ticket , and the content is :" It,s too slow to open my websites and the control panel in China. So I want to cancel my account. I,m very sorry that I've brought too much trouble to you." And I received your replay:"I have now canceled your account #649971 as per our 30 days money back guarantee. The total refund amount was USD 113.76 and it was credited to your billing profile balance.If you would like to get a total refund to the credit card on file please provide us the last four digits of the credit card that was initially charged for this product and we will refund the moneyshortly. Should you have any further questions, please do not hesitate to contact us, we are available 24/7.Respectfully,Tanya ZhovtobryukhCustomer Relations Dpt. Click here to login and view the ticket:https://manage.ixwebhosting.com/index.php/cpanelhelpdesk.getFrmTicketModify/hd_ticketid/1260206 " The problem is , I can't open the page. Even the page "https://manage.ixwebhosting.com" can't be opened these days. So I don't know how to provide you the last four digits of the credit card that was initially charged for this product. Can I provide the last four digits of the credit card now? I hope you can refund the money soon.
Alexey Ryzhkov: Please hold on, let me check
you: ok
Alexey Ryzhkov: Please update ticket with requested information.
Alexey Ryzhkov: You should provide four last digits of credit card into ticket.
you: But I can't open the control panel
Alexey Ryzhkov: Are you able to log into manage.ixwebhosting.com ?
you: No
you: Not today, nor yesterday
Alexey Ryzhkov: What errors are you receiving while trying to log in?
you: It's blank
you: No error report, It's totally blank. But the website title shows:"ERROR: The requested URL could not be retrieved"
Alexey Ryzhkov: As I could see you are located in USA, you could use our phone support for verifying refund request.
you: NO, I'm in China . my ip is not true
Alexey Ryzhkov: In that case you could use our international phone number.
you: I use some soft to help me surf some USA websites. Because they can not be visited in China
Alexey Ryzhkov: You was able to create ticket, please update it in same way or contact us via our international phone number.
you: Can I write an e-mail to update the ticket?
Alexey Ryzhkov: Indeed, you could update ticket via email reply.
you: And the e-mail is comment@ixwebhosting.com ? So I'll go to reply the e-mail
Alexey Ryzhkov: Simple reply onto mail message that you've received.
you: Ok, thank you. I'll update the ticket soon. I just found that the "manage.ixwebhosting.com" can be visited via another computer. May be there's something wrong with mine. Sorry to trouble you~ %>_<%
Alexey Ryzhkov: Do you need any further assistance from my side?
you: I thought there's something wrong with your website.
you: No, Thank you.
Alexey Ryzhkov: You are welcome
Alexey Ryzhkov: Please feel free to contact us if you need further assistance. We are available 24/7.
you: O(∩_∩)O~
呵呵，英语不好，见笑~ Ixwebhosting 客服态度还是不错的。不过我对她的回答不是很满意...
