Alexey Ryzhkov: Hello, my name is Alexey, please let me know how can I help you today?
you: Hello
you: I have a problem about the "30 days money back guarantee". I've sent a ticket , and the content is :" It,s too slow to open my websites and the control panel in China. So I want to cancel my account. I,m very sorry that I've brought too much trouble to you." And I received your replay:"I have now canceled your account #649971 as per our 30 days money back guarantee. The total refund amount was USD 113.76 and it was credited to your billing profile balance.If you would like to get a total refund to the credit card on file please provide us the last four digits of the credit card that was initially charged for this product and we will refund the moneyshortly. Should you have any further questions, please do not hesitate to contact us, we are available 24/7.Respectfully,Tanya ZhovtobryukhCustomer Relations Dpt. Click here to login and view the ticket:https://manage.ixwebhosting.com/index.php/cpanelhelpdesk.getFrmTicketModify/hd_ticketid/1260206 " The problem is , I can't open the page. Even the page "https://manage.ixwebhosting.com" can't be opened these days. So I don't know how to provide you the last four digits of the credit card that was initially charged for this product. Can I provide the last four digits of the credit card now? I hope you can refund the money soon.